Online Courses Packages

Online Courses

S-110 Understanding Behavioral Styles $74.00

How to improve your communications and effectiveness when interacting with others. Online/Self Paced Course

Course Objectives

People behave differently; they exhibit different behavior styles. A greater understanding of these behavioral styles can help you to improve communications and interact more effectively with other people; even those you find most challenging. This course provides insight into your own behavioral style and an increased awareness, understanding and appreciation for other behavioral styles. Equally important, you lean how to make adjustments in your interactions that will enhance your effectiveness with others. Immediate results can be achieved when working with others on teams, in negotiations and sales consulting, as well as customer service and leadership situations. These insights and techniques are also helpful when managing relationships outside of the workplace.

Course Overview

The eleven-lesson course is designed to be taken at your own pace and can be completed in approximately two hours. The self-passed course is developed and designed to be highly engaging, entertaining and educational. Each lesson includes the use of interactive graphics, audio, text, animation exercises, quizzes and practical application of the knowledge gained. A knowledge Assessment at the end enables the learner to test his or her learning. An acceptable score will generate a Certificate of Completion. References to Behavioral Styles are based on the Personal Profile System©, copyright 1994, Inscape Publishing Inc., Minneapolis, MN. Includes 11 Lessons

Introduction
Different Behavior Styles
The Personal Profile System
The Four Behavioral Styles
Recognizing Behavioral Styles
Behavioral Styles and Listening
Improve Your Performance
Reading and Reacting to People
Determining Behavioral Styles
Practical Application of Knowledge
Knowledge Assessment

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S-119 Understanding Behavioral Styles for Managers $74.00

How to interact and communicate effectively with everyone you manage.

Online/Self Paced Course

Lessons:

Introduction
Different Behavioral Styles
Personal Profile System
The Four Behavior Styles
Recognizing Behavioral Styles
Behavioral Styles and Listening
Improve Your Performance
Reading and Reacting to People
Determining Behavior Styles
Practical Applications
Knowledge Assessments

It's said that successful managers can “read people like a book.” This valuable trait isn't some mysterious intuition – it's a skill you can learn. The way people behave in normal business interactions reveals what they are like – and how you should relate to them as a manager.

Understanding Behavioral Styles for Managers shows you how to use behavioral knowledge and adaptive skills to communicate effectively with everyone – even those with “difficult” personalities.

Start by gaining valuable insight into your own behavioral style. Then, you'll learn to recognize and categorize the different styles of behavior you observe in others. As you gain practical experience, you will appreciate how personal styles always affect managerial interactions. By quickly adapting your behavior to optimize your communications with each individual, you'll be able to manage relationships more perceptively – and become the kind of manager that can “read people like a book!”

These insights and techniques are also helpful when managing relationships outside of the workplace.

Course Overview

The eleven-lesson course can be taken at your own pace; average completion time is approximately two hours. Interactive graphics, audio, text, animation, quizzes and practical application exercises make every lesson so engaging and entertaining, you will be astonished at how much you've learned! The Knowledge Assessment at the end enables the learner to test his or her learning. An acceptable score will generate a Certificate of Completion.

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S-123 Understanding Behavioral Styles for Teams $74.00

How to use interacting and communication skills to build strong teams.

Online/Self Paced Course

Being a member of a team that is "greater than the sum of its parts" can be a memorable and wonderful work experience. Merging people into a successful group work dynamic doesn't just happen, though. Successful teams work at integrating the team memebers' individual styles. Reading and reacting appropriately to each other's behavioral style is a skill that starts the teambuilding process "on the right foot," and maintains effective working relationships. This course will teach you about behavioral styles, and how to apply this knowldege to build strong team interrelationships.

You'll start by gaining valuable insight into your own behavioral style. Then, you'll extend that knowledge into an understanding and appreciation of other behavioral styles. As you learn how to adjust your style of interaction, you will be able to adapt your approach to be more effective with each member of your team.

Understanding Behavioral Styles for Teams gives your team the knowledge and skills to build well-knit, effective teams - even with people that are "challenging" or "difficult!". These insights and techniques are also helpful when managing relationships outside of the workplace.

Course Overview

The eleven-lesson course is designed to be taken at your own pace and can be completed in approximately two hours. Interactive graphics, audio, text, animation, quizzes and practical application exercises make every lesson so engaging and entertaining, you wil be astonished at how much you've learned! A Knowledge Assessment at the end enables the learner to test his or her behavioral style knowledge. An acceptable score will generate a Certificate of Completion.

Includes 11 Lessons

Introduction
Different Behavior Styles
The Personal Profile System
The Four Behavioral Styles
Recognizing Behavioral Styles
Behavioral Styles and Listening
Improve Your Performance
Reading and Reacting to People
Determining Behavioral Styles
Practical Application
Knowledge Assessment

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S-111 Reinforcing Your Understanding of Behavioral Styles $25.00

An Online Self Paced Reinforcement Tool

This reinforcement tool consists of the following lessons:

Recognizing Behavior Styles
Improve Your Performance
Reading and Reacting to People
Practical Application

Course Objectives

The on-going challenge in learning is to have an effective, cost efficient and convenient tool to continually reinforce previous training investments. Reinforcing Your Understanding Of Behavioral Styles' is an ideal follow-on for reinforcing DiSC® training and the Personal Profile System©. This 45-minute refresher course will help keep your current with the concepts and practical application of the DiSC® behavioral style methodology. You will learn to adapt unique strategies for interacting with peers, managers or customers. This course can be taken anytime after initial training and as frequently thereafter as desired.

Course Overview

The four-lesson course is designed to be taken at your own pace and can be completed in approximately forty-five minutes. The course is designed and developed to be highly engaging, entertaining and educational. Each lesson includes the use of interactive, graphics, audio, text, animation, exercises and practical application of the knowledge gained.

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S-124 Reinforcing Your Understanding of Behavioral Styles for Managers $25.00

An Online Self Paced Reinforcement Tool

This reinforcement tool consists of the following lessons:

Recognizing Behavior Styles
Improve Your Performance
Reading and Reacting to People
Practical Application

Course Objectives

Reinforcement tools are a cost-effective way to protect the investment you have made in training. Repetitive exposure to training is the single most effective way to solidify knowledge. Reinforcing Your Understanding Behavioral Styles For Managers is an ideal follow-up for reinforcing DiSC© training and the Personal Profile System©.

This 45-minute refresher course will help keep you current with the concepts and practical application of the DiSC© behavioral style methodology. You will learn to adapt unique strategies for interacting with colleagues or your team. This course can be taken anytime after initial training and as frequently thereafter as desired.

Click here for brochure. Click here to preview a chapter.

S-127 Reinforcing Your Understanding of Behavioral Styles for Teams $25.00

An Online Self Paced Reinforcement Tool

This reinforcement tool consists of the following lessons:

Recognizing Behavior Styles
Improve Your Performance
Reading and Reacting to People
Practical Application

Course Objectives

Reinforcement tools are a cost-effective way to protect the investment you have made in training. Repetitive exposure to training is the single most effective way to solidify knowledge. Reinforcing Your Understanding Of Behavioral Styles For Teams is an ideal follow-up for reinforcing DiSC training and the Personal Profile System.

This 45-minute refresher course will help keep you current with the concepts and practical application of the DiSC behavioral style methodology. You will learn to adapt unique strategies for interacting with other team members. This course can be taken anytime after inital training and as frequently thereafter as desired.

Course Overview

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C-102 Managing Performance Discussions $45.00

How to improve your communications and effectiveness when managing the performance of others.

Online/Self Paced Course

Course Objectives

As the business environment deteriorates, people get dissatisfied and start looking for other jobs. Job turnover rates accelerate, which further destabilizes the company.

A Performance Discussion addresses specific performance issues in an informal, impromptu, and timely manner. Often these issues are general behavior issues not tied to any single business goal. The Performance Discussion curtails bad behavior before it becomes a trend...or a virus. But you have to know how to make the discussion effective.

Course Description

This course enables a manager to plan and carry out a discussion with an employee when that employee's performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way the respects the individual, and encourages him or her to take responsibility for improving performance.

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C-108 Behavioral Interviewing $45.00

How to find the right candidate for the job.

Online/Self Paced Course

Lessons:

Introduction
Questions
Real Life Example
The Interview Process
Practical Applicaion
Knowledge Assessment

Why is interviewing so difficult? Most people will say it's because you feel that you are making the right decision at the time, but find out later that your choice was not the best one. It's not easy - for the interviewer or for the interviewee.

An interview can tell you whether the applicant has the skills a job requires. But how this person will perform on the job is just as critical. Skills and behavior are the two most important elements of job performance. Behavioral interviewing techniques are designed to reveal both.

This course can make the interviewing process easier and more effective. It can provide you with the tools you need to discover if your candidate is the right person for the job.

Course Overview

The six-lesson course can be taken at your own pace; average completion time is approximately 90 minutes. Interactive graphics, audio, text, animation, assessments and quizzes, and practical application exercises keep the lesson engaging and entertaining. You will be astonished at how much you've learned!

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C-111 Coaching $45.00

How to develop potential and maximize performance.

Online/Self Paced Course

Lessons:

How to Use This Couse
Introduction
Coaching and Counseling
Five Keys to Coaching Success
Advanced Concepts
Coaching and Counseling Case Studies
Knowledge Assessment

The responsibilities of a manager or supervisor are varied. Some appear at times to be urgent. Likewise, others may be important but finding time to do them effectively can be a challenge. One responsibility far too critical to delay or not focus on consistently is your responsibility to coach people on your team. In this course you will identify and practice five (5) keys to your coaching success. We'll offer several important coaching tips that you can blend easily into your every day routine. Through exercises and case studies you will learn practical coaching skills and when as well as how to apply them.

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C-112 Win-Win Negotiations $45.00

How to truly reach a win-win outcome.

Online/Self Paced Course

Lessons:

How to Use This Course
Introduction
Negotiation Strategies
Negotiation and Behavioral Styles
Preparing for and Conducting Negotiations
Finding the Win-Win
Knowledge Assessment

In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. People negotiate with people so recognizing how to address the behavioral styles of all involved is critical. You'll review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. You'll realize there is no need to fear or to glamorize negotiating. It is nothing more than the process you use to reach agreement with another. You'll practice an effective negotiation process that will help you and your customer get to a win/win. If your goals include a mutually beneficial long term relationship, this course can help you and your client get there.

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C-115 Win-Win Negotiations for Managers $45.00

How to truly reach a win-win outcome.

Online/Self Paced Course

In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. People negotiate with people so recognizing how to address the behavioral styles of all involved is critical. You'll review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. You'll realize there is no need to fear or to glamorize negotiating. It is nothing more than the process you use to reach agreement with another. You'll practice an effective negotiating process that will help you and the other party get to a win/win. If your goals include a mutually-beneficial long-term relationship, this course can help you get there.

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C-114 Coaching for Sales Managers $45.00

How to develop potential and maximize sales performance.

Online/Self Paced Course

Course Objectives

The responsibilities of a manager or supervisor are varied. Some appear at times to be urgent. Likewise, others may be important but finding time to do them effectively can be a challenge. One responsibility far too critical to delay or not focus on consistently is your responsibility to coach people on your sales team. In this course you will identify and practice five (5) keys to your sales coaching success. We'll offer several important coaching tips that you can blend easily into your every day routine with your sales team. Through exercises and case studies you will learn practical sales coaching skills and when as well as how to apply them.

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Packages

B 302-12 Leadership and Development Subscription $175.00