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Welcome to Coaching For Tomorrow's Small Business/Sales/Customer Service home page. Click the buttons above for more Online Training, Assessments, and Instructor Led Training - or check out a couple of our key courses below.
DiSC 2.0 
$35
With 30 years of proven reliability and over 40 million users, DiSC ® Classic remains the most trusted learning instrument in the industry. It is used worldwide in dozens of training and coaching applications, including organizational development and performance improvement. Designed to complement and supplement existing training programs, DiSC Classic can help improve communication, ease frustration and conflict, and develop effective managers and teams. The power of DiSC Classic is available on-line and can be completed in just minutes.
DiSC allows you to understand yourself or your team members by breaking through the communications and motivation barriers that separate people. You can take your profile on-line and have the report delivered to you minutes later for only $35.00.
Click here for brochure. Click here for sample report.
C 106 Questions are the Answers for Sales
The prospect isn't responding. Your first few questions bombed. How can the next question you ask turn this interview around? Questions are the Answer for Sales Lessons:
How to ask the right questions to move the sale process forward Questions are powerful tools in the sales process. Applied skillfully, they will yield the information you need to take the process to the next step. Used carelessly, they could undermine the entire client relationship by making you seem pushy or unprofessional. Questions are the Answer for Sales is a short, informative course in the fine art of asking the right questions at the right time during the sales cycle questions that result in useful information and positive momentum. You will learn the difference between a question and a probe and how using the right one can elicit information while avoiding the impression you are interrogating your client. By mastering open and closed questioning techniques, you'll control the direction of a sales interview whether you want your client to open up more, or focus only on specific information. You'll learn which category of question to use for your specific purpose and what kinds of questions to avoid as well. With Questions are the Answer for Sales, you will come away from sales interviews with the answers you need to present your prospect or client with a relevant solution. Your clients will know they have engaged in an important and useful process. The result is better information, better solutions, and better sales relationships. Course Overview The five-lesson course can be taken at your own pace; average completion time is approximately an hour. Interactive graphics, audio, text, animation, quizzes and practical application exercises keep the lesson engaging and entertaining, so you will be astonished at how much you've learned! Click here for brochure. Click here to preview a chapter.
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ILT-803 Managing Conflict and Resistance ($4,000/8-16 participants) Working with so-called difficult employees can be one a manager's biggest headaches. People often times come across as difficult because they handle conflict differently than we do. In fact, others' approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Through DiSC©, managers learn their style of handling conflict and understand how that style might differ from their employees methods. They also take time to recognize how quickly employees' fears can disengage them from a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people and styles. Length of session: 7 hours
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